Warranty & Manufacturer Information
Manufacturer Warranties
Many of the products available through Visible Living are manufactured by trusted leaders in low vision and accessibility technology and are backed by the manufacturer's warranty.
Warranty coverage, duration, and terms vary by manufacturer and product. Please refer to the product page or the documentation included with your purchase for specific warranty information.
Manufacturer Support
Many manufacturers provide direct technical support, software updates, repairs, and warranty service.
When appropriate, Visible Living will gladly assist you in contacting the manufacturer, initiating a warranty claim, or answering questions about the warranty process.
Questions Before You Buy?
Choosing assistive technology is an important investment, and we're here to help.
If you have questions about compatibility, features, accessibility, or selecting the right product for your needs, our team is happy to provide guidance before you make your purchase.
Need Warranty Assistance?
If you believe your product is defective or requires warranty service, please contact us with the following information:
- Your order number
- Product name and model
- A detailed description of the issue
- Photos or videos, if applicable
We'll review your request promptly and work with you—and, when appropriate, the manufacturer—to resolve the issue as quickly as possible.
Our Commitment
Our goal is to make every purchase a positive experience. Whether you need help selecting the right product, understanding warranty coverage, or obtaining service after your purchase, Visible Living is committed to providing responsive, knowledgeable, and courteous support every step of the way.