Shipping
Visible Living proudly ships throughout the United States using trusted shipping carriers.
After you place your order, you'll receive an email confirmation with your order details. Once your order has shipped, we'll send a shipping confirmation email that includes tracking information so you can monitor your delivery.
Many products ship directly from our warehouse, while certain specialty low vision devices and assistive technology products may ship directly from our manufacturing or distribution partners. Delivery times may vary depending on the product and manufacturer.
We process orders as quickly as possible and will notify you if there are any unexpected delays.
Returns
We want you to feel confident when shopping with Visible Living.
Most new, unused products may be returned within 30 days of delivery, provided they are returned in their original condition with all original packaging, accessories, manuals, and documentation.
To begin a return, please contact our customer support team for return instructions before sending your item back.
Non-Returnable Items
For health, safety, and manufacturer requirements, certain products may not be eligible for return, including:
- Custom or special-order products
- Software or downloadable products
- Opened hygiene or personal-use items
- Products specifically identified as non-returnable on the product page
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Product name
- A description of the issue
- Photos of the product and packaging, if applicable
We'll work promptly to arrange a replacement, exchange, repair, or other appropriate resolution.
Return Shipping
Unless the return is the result of our error, a defective product, or an approved warranty issue, customers are generally responsible for return shipping costs.
Questions?
Choosing assistive technology is an important decision, and we're here to help.
Whether you have questions before placing an order or need assistance after your purchase, our team is committed to providing knowledgeable, responsive, and respectful support.
Thank you for choosing Visible Living. We appreciate the opportunity to help you find products that promote greater independence and accessibility.