About Low Vision
What is low vision?
Low vision is a visual impairment that cannot be fully corrected with glasses, contact lenses, medication, or surgery. It can make reading, recognizing faces, seeing fine details, or navigating unfamiliar environments more challenging.
Many people with low vision continue to lead active, independent lives with the help of assistive technology, magnification devices, and adaptive products.
Products
What products does Visible Living offer?
We carefully curate accessibility products designed to support everyday independence, including:
- AI Reading Devices
- Electronic & Optical Magnifiers
- Reading & Writing Aids
- Large Print Products
- Daily Living Aids
- Kitchen & Dining Aids
- Talking Products
- Lighting & Contrast Solutions
- Mobility & Accessibility Products
How do I know which product is right for me?
Every person's vision and needs are different.
We provide detailed product descriptions, specifications, educational resources, and buying guides to help you choose the solution that best fits your lifestyle. If you have questions, we're happy to help you compare products before you purchase.
Do you manufacture the products you sell?
No.
Visible Living is an authorized retailer that partners with respected manufacturers specializing in low vision and accessibility technology. We carefully select products based on quality, usability, and customer value.
Ordering
Can I place an order online?
Yes. Orders can be placed securely through our website 24 hours a day, 7 days a week.
What payment methods do you accept?
We accept major credit and debit cards along with other payment methods displayed during checkout.
Insurance & Benefits
Do you accept Medicare or insurance?
Coverage varies depending on your insurance provider and the product.
Most products are purchased directly by customers. Some vision rehabilitation programs, vocational rehabilitation agencies, or private insurance plans may offer reimbursement for certain assistive devices. We recommend contacting your provider to determine your eligibility.
Shipping
How long does shipping take?
Shipping times vary depending on product availability and whether an item ships from our warehouse or directly from a manufacturer.
Estimated delivery times are provided whenever possible.
Do you ship internationally?
At this time, Visible Living ships within the United States.
Returns & Warranty
What is your return policy?
Most unused products may be returned within our published return period. Certain items, including custom orders, software, and hygiene-related products, may not be eligible for return.
Please review our Shipping & Returns Policy or contact us before purchasing if you have questions.
What if my product arrives damaged?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We'll work quickly to resolve the issue.
Are your products covered by a warranty?
Most products include a manufacturer's warranty. Warranty coverage varies by product and manufacturer. Please see our Warranty Information page for details.
Support
Can I contact you before purchasing?
Absolutely.
Choosing assistive technology is an important decision, and we're happy to answer questions about product features, compatibility, and selecting the right solution for your needs.
Do you repair products?
Visible Living does not perform repairs directly. However, we'll gladly help connect you with the appropriate manufacturer or assist you with warranty service when available.
How can I contact Visible Living?
Visit our Contact page to reach our customer support team. We're committed to providing responsive, knowledgeable, and respectful assistance before and after your purchase.
Still Have Questions?
If you don't see your question here, we're here to help. Contact our team, and we'll be happy to assist you in finding the products and information you need to support greater independence and accessibility.